Contact Us

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Program Inquiries
For general inquiries about the My Visa Rewards Plus program, please email us at visa_centre@vancity.com or call 604.877.4999, or toll-free from outside the Greater Vancouver area at 1.800.611.8472 to speak to a Visa Cardholder Care representative 24 hours a day, 7 days a week.  

Points Redemptions, Travel Bookings and Merchandise Returns
To redeem your Visa Rewards Points over the phone, please contact My Visa Rewards Plus Service at 1.866.661.3377 (Monday to Friday 8am to 6pm PST or Saturday 8am to 4pm PST).  For any travel bookings or merchandise returns you can also contact us via email at info@myvisarewardsplus.com.

Address for Merchandise Returns:
RDP Fulfillment Corporation
ATTN. Returns Department 
1725 McPherson Court, Receiving Door #6
Pickering, Ontario
L1W 3H9